Step 1. Email us at [email protected] to report the problem, we will get back to you as soon as possible;
Step 2. Fill in the relevant form about your concerns and present all the packaging, product(s) and valid receipt for the exchange and replacement.
The above are just part of our exchange and replacement policy, without any prior notification, they are subject to amendment. In case of any dispute, we reserve the right of final decision
• Free shipping for every order over HK$600 after discount (only limited to commercial address, SF Express Locker, or SF Express stores).
• HK$36 delivery fee will be charged for order below HK$600 after discount, the charge may be subject to change according to the SF Express freight rates without prior notice.
The delivery is available on Monday to Friday only, excluding weekends and public holidays.